Shipping policy
**Shipping Policy**
**Effective Date:** September 7, 2024
At Relax Momma, we are committed to delivering your products promptly and efficiently. Please review our shipping policy to understand how we handle and process your orders.
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### **1. Order Processing Time**
- Orders are processed within **1-3 business days** (Monday to Friday, excluding holidays).
- Orders placed after 5 PM or on weekends/holidays will begin processing on the next business day.
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### **2. Shipping Methods and Delivery Times**
We partner with reliable carriers to ensure your products arrive safely. Delivery times may vary based on your location and selected shipping method:
- **Standard Shipping:** 5-7 business days
- **Expedited Shipping:** 2-3 business days
Shipping times are estimates and do not include the order processing time.
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### **3. Shipping Rates**
- Shipping charges are calculated based on the total weight of your order, delivery address, and chosen shipping method.
- Free shipping may be offered for orders over a certain amount. Check our website for ongoing promotions and thresholds.
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### **4. International Shipping**
- Currently, we [do not] offer international shipping.
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### **5. Tracking Your Order**
- Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress.
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### **6. Address Errors or Delivery Issues**
- Please ensure all shipping details are accurate when placing your order. Relax Momma is not responsible for undeliverable packages due to incorrect addresses provided by the customer.
- If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.
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### **7. Lost or Damaged Packages**
- If your package is lost in transit or arrives damaged, please contact us within **7 days** of the delivery date at relaxmomma1@gmail.com.
- For damaged packages, include photos of the damage to assist with a claim.
- We will work with the shipping carrier to resolve the issue, but please note that claims may take time to process.
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### **8. Shipping Restrictions**
- We currently ship to the continental United States only.
- Hazardous materials or items prohibited by carriers may not be eligible for shipping.
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### **9. Delays**
While we strive to ensure timely delivery, Relax Momma is not responsible for shipping delays caused by unforeseen circumstances, including but not limited to:
- Weather conditions
- Carrier delays
- Natural disasters
- Custom clearance for international orders
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### **Contact Us**
For questions or concerns regarding our shipping policy, please contact us at:
**Relax Momma**
Email: relaxmomma1@gmail.com
Website: www.relaxmommaygt.com
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Thank you for choosing Relax Momma! We appreciate your trust in us and are dedicated to providing you with the best possible service.