Refund policy

Refund and Return Policy for Relax Momma

At Relax Momma, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to help with a fair and clear refund and return policy.

Refund Policy

  • Eligibility for Refund: Refunds are available for unused and unopened items within 3 days of receiving the purchase. The product must be in its original packaging and condition.
  • Non-Refundable Items:
    • Opened or used products.
    • Gift cards.
    • Clearance or promotional items.

Return Policy

  1. To Initiate a Return:

    • Email us at [relaxmomma1@gmail.com] with your order number and reason for the return.
    • Once approved, you will receive instructions for shipping the item back to us.

  2. Shipping Costs:

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
    • We recommend using a trackable shipping service to ensure your return reaches us safely.

  3. Damaged or Defective Items:

    • If your product arrives damaged or defective, please contact us within 3 days of receiving your order. Attach photos of the damaged product for faster processing.
    • We will replace the damaged item or issue a full refund.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days and issued to your original payment method.

Exchanges

  • Exchanges are accepted for unused and unopened items within 3 days of purchase. Please contact us to arrange an exchange.

Contact Us

For questions or concerns regarding our refund and return policy, please email us at [relaxmomma1@gmail.com]. We’re happy to assist you!